Job Title: Customer Support Executive

Location: Gurugram
Experience: 1–5 Years
Job Type: Full-Time | Work From Office
Working Days: 5 Days (Rotational, Monday to Sunday)
Shift: Rotational

Job Description:

TCS is hiring experienced Customer Support Executives for an International Customer Service process in Gurugram. The ideal candidate should have experience handling international customer queries, complaints, and service-related issues. Candidates with prior airline or travel BPO experience will be preferred.

Key Responsibilities:

- Handle international customer complaints and service-related queries.

- Understand customer concerns and ensure appropriate issue resolution.

- Coordinate with multiple internal departments to resolve customer issues within defined timelines.

- Work across multiple applications and systems to track and resolve complaints.

- Contact customers when required to collect additional information.





- Maintain professional communication through voice and email.

- Ensure timely follow-up and customer satisfaction.

Required Skills & Qualifications:

- 1–5 years of experience in international voice customer service or help desk operations.

- Prior BPO customer service experience is mandatory.

- Airline or travel process experience is highly preferred.

- Valuable verbal and written English communication skills.

- Strong email comprehension and customer complaint-handling skills.

- Ability to coordinate with multiple teams and manage different applications.

- Freshers are not eligible.

Work Conditions:

- 100% Work From Office at the client location in Gurugram.

- 5-day working week with rotational weekly offs.

- Weekend working may be required.

- No transport facility or transport reimbursement.

📌 Customer Support Executive - English Process (Gurgaon) (Gurugram)
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📍 Gurugram