This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions​

The Senior ServiceNow Developer serves as the technical owner of ServiceNow platform development, ensuring optimal implementation of solutions across service management processes . This role is responsible for designing, developing, and continuously improving ServiceNow applications to drive business value throughout the service lifecycle. The Senior Developer manages complex technical implementations while leading strategic development initiatives that require sophisticated coding and platform transformation.

ServiceNow Platform Development
Design and implement ServiceNow solutions in collaboration with DIGITAL teams, in alignment with Service Designers and Business Analysts
Take accountability for code quality, performance, and adherence to development standards
Develop and maintain applications, workflows, and integrations within the ServiceNow platform
Establish technical roadmaps that support business objectives and enhance service delivery capabilities

Solution Architecture and Implementation
Guide development teams and business analysts on optimal technical approaches and provide expert implementation support
Ensure coding best practices are followed in every sprint/delivery
Drive continuous improvement of implemented solutions based on performance metrics and user feedback

Lead or contribute to strategic development projects requiring complex coding and platform customization
Coordinate activities with cross-functional team members to drive project completion and technical excellence




Identify and mitigate technical risks through proactive planning and code reviews

Mentor and guide junior developers, providing technical leadership and support

Identify emerging ServiceNow capabilities and technologies that could benefit the organization
Experience
5+ years of experience in ServiceNow development and customization
Proven track record in implementing and managing ServiceNow solutions in enterprise environments
Experience with ServiceNow modules including CSM, SPM and HRSD platform capabilities
Experience in a global, cross-functional setting
ServiceNow certifications preferred (Administrator, Developer, Implementation Specialist)

Hands-on approach to problem-solving and solution implementation
Effective business partnering and customer relationship management
Advanced in ServiceNow platform development (JavaScript, business rules, UI policies, client scripts)
Advanced in ServiceNow administration and configuration (CSM, SPM, HRSD modules)
Advanced in integration technologies (REST, SOAP, MID Server)
Advanced in workflow design and implementation
Advanced in data privacy principles and security best practices
Intermediate in designing, developing, and maintaining ServiceNow Employee Self Service (ESS) and Service Portal solutions
Intermediate in developing and customizing Service Portal widgets using AngularJS, HTML, CSS, Bootstrap, and JavaScript
Working knowledge of ITIL, Agile, and Continuous Improvement frameworks
Understanding of data modelling and database design techniques

Languages : English (fluent)

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.

📌 Service-Now Senior Developer (Hyderabad)
🏢 Important Company of the Sector
📍 Hyderabad