Position Summary

The Monitoring Tools Administrator will manage and optimize Otsukas monitoring, observability, and AIOps platforms across cloud and on-premises environments. This role will ensure reliable event collection, intelligent alert correlation, effective incident automation, and actionable operational reporting.The administrator will work closely with infrastructure, application, security, DevOps, and service-management teams to improve platform availability, reduce alert noise, and strengthen incident-response processes.
Required Qualifications

- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
- Three or more years of experience administering monitoring, observability, AIOps, or IT operations platforms.
- Hands-on experience with Moogsoft or a comparable event-correlation and AIOps platform.
- Experience integrating monitoring tools with ITSM platforms, preferably ServiceNow.
- Working knowledge of REST APIs, JSON, webhooks, authentication methods, and integration troubleshooting.
- Experience with cloud and on-premises infrastructure monitoring.
- Understanding of incident, problem, change, and event-management processes.
- Strong analytical, troubleshooting, documentation, and communication skills.

Key Competencies

- Event correlation and alert-noise reduction
- Monitoring-platform administration
- ITSM integration and automation
- Incident and escalation workflow design
- Root-cause analysis and troubleshooting
- Operational reporting and dashboard development
- Change and configuration management
- Cross-functional collaboration
- Documentation and process discipline
- Continuous improvement





Key Responsibilities

- Administer enterprise monitoring and observability platforms across hybrid environments.
- Configure and maintain Moogsoft event ingestion, integrations, correlation rules, Cookbooks, Recipes, TeamRooms, and user access.
- Integrate Moogsoft with monitoring and ITSM platforms, including LogicMonitor, Dynatrace, Splunk, Datadog, and ServiceNow.
- Configure automated incident creation, routing, assignment, notifications, escalation, and resolution workflows.
- Tune alert thresholds, event policies, and correlation rules to reduce duplicate alerts and improve signal quality.
- Monitor the health, performance, and availability of monitoring platforms and supporting integrations.
- Troubleshoot event-ingestion failures, API issues, authentication problems, notification failures, and ticket-creation errors.
- Support platform upgrades, maintenance activities, configuration changes, and release validation.
- Develop and maintain dashboards and reports covering system availability, alert trends, incident volumes, response times, and operational performance.
- Maintain standard operating procedures, runbooks, architecture documentation, configuration records, and audit evidence.
- Coordinate with infrastructure, application, security, cloud, DevOps, and service-management teams to onboard current monitoring requirements.
- Participate in incident, problem, and change-management activities.
- Identify opportunities to improve monitoring coverage, operational efficiency, automation, and service reliability.
- Support compliance, access-management, documentation, and change-control requirements applicable to the operating environment.

📌 Moongsoft Administrator (Hyderabad)
🏢 Kiya.ai
📍 Hyderabad