- Manage and resolve customer queries via calls, emails, and chat.
- Provide accurate information regarding products, orders, returns, and delivery.
- Maintain high levels of customer satisfaction by ensuring timely and professional responses.
- Coordinate with internal teams for escalations and issue resolutions.
- Work effectively in a fast-paced e-commerce support workplace.
- Build and maintain strong customer relationships through positive communication.
Job Requirements :
- 2 years of minimum experience in customer support (voice or blended process) within the e-commerce domain.
- Strong communication and interpersonal skills (English fluency is a must).
- Proven experience in handling customers across international markets (Canada/US/UK/Australia preferred).
- Problem-solving attitude with customer-first approach.
📌 Customer Support Executive (Pune)
🏢 Casa Laxmi
📍 Pune
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