Role & responsibilities

- Review transactions and all available information to understand our customers while respecting all identities.
- Make customer-centric decisions and take the path of least resistance to protect our customers.
- Observe customer transactions to identify fraudulent activities such as account takeovers, friendly fraud, theft, and other similar risks.
- Identify suspicious activities and unusual patterns that could result in fraud, including, but not limited to, AML issues and activities reported by other staff members.
- Take inbound and outbound calls to request additional documents for KYC, compliance, and/or to mitigate risk behaviors.

Preferred candidate profile

• Graduates only: Minimum 12 months of BPO customer service experience (Voice, Chat, or Email)
• Experience: 1+ years in International BPO Voice / Customer Support (Fraud Analytics, AML,



KYC, Banking, Credit Cards, Billing, Insurance, etc.)
• Skills: Excellent spoken English communication skills
• Career Gap: Up to 2 years allowed (subject to evaluation)
• Location Preference: Pune residents preferred

Perks: Both-way Cab | 24x7 Rotational Shifts | 5 Days Working | Incentives & Bonuses

- Monday to Friday
- TIME: 1:00 PM 8:00 PM IST
- VENUE: Redbriks Offices, East Wing, 5th Floor, Marisoft Tower 3, Marisoft IT Tech Park, Kalyani Nagar, Pune 411014

Visit us and bring: Updated CV + Valid ID + a friend too

Send to this email your Full Name + Date + Time of Arrival for attendance: [email protected]

📌 Walk-in || BPO Transaction Monitoring Analyst - AML/KYC - International Voice (Pune)
🏢 Full Potential Solutions (fps)
📍 Pune