Job Summary

As a Product Support Specialist, you will provide L2 (second-level) support to customers and internal stakeholders. You will take full ownership of support cases, troubleshoot complex issues, and collaborate with product and engineering teams to ensure timely resolution.

Role Responsibilities

- Interact with customers to understand, replicate, and troubleshoot issues
- Perform root cause analysis using logs, system behavior, and debugging techniques
- Resolve complex functional and technical problems
- Take ownership of cases until closure or proper reassignment
- Analyze failures, bugs, and system-level issues
- Evaluate environment-specific factors (OS, hardware, configurations)
- Provide structured solutions based on system and user requirements
- Assist in installing applications, tools, and required components
- Support setup of environments and ensure smooth onboarding for clients
- Analyze market competition and compare product positioning
- Work with sales and product teams to refine product strategies
- Gather customer feedback and insights to improve product offerings
- Assist in product lifecycle activities including planning and release coordination
- Contribute to pricing strategies using market and cost analysis
- Support product launches by collaborating with sales and engineering teams
- Maintain updated technical and functional knowledge
- Create documentation, troubleshooting guides, and knowledge base articles




- Participate in workshops, training, and career development

Skills Qualifications

- Bachelor's degree (or higher) in IT, Computer Science, Marketing, or Finance

Technical Skills

- Strong troubleshooting and root cause analysis skills
- Ability to analyze logs and identify system issues
- Good understanding of applications, networks, and system architecture
- Ability to provide step-by-step technical guidance

Functional Skills

- Market research and requirement analysis
- Product understanding and documentation skills
- Ability to bridge gap between technical and business teams

Soft Skills

- Excellent communication (written verbal)
- Strong problem-solving and analytical thinking
- Ability to work independently and in a team

Ideal Candidate Profile

- Strong technical support background with analytical mindset
- Comfortable working in a fast-paced fintech environment
- Ability to handle both technical issues and product-level thinking

Role Highlights

- L2 Support role with deep technical involvement
- Exposure to product strategy + market analysis
- Opportunity to work on AI/ML-based fintech platforms

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Product Support Specialist (Noida)
🏢 Finsol
📍 Noida