As a Support Engineer (Intern), you will assist customers by resolving technical issues, guiding them through product usage, and ensuring a smooth user experience. This role is ideal for candidates looking to start their career in fintech and technical support.
Roles Responsibilities
- Take ownership of customer-reported issues and ensure timely resolution
- Diagnose and troubleshoot basic technical and application-related problems
- Assist customers in setting up accounts, users, and administrative configurations
- Respond to customer queries via phone, email, and chat support
- Ask relevant questions to understand and identify root causes of issues
- Follow standard escalation procedures for unresolved issues
- Maintain proper documentation of issues, resolutions, and workflows
- Ensure all customer interactions are logged accurately
- Follow up with customers to confirm issue resolution
- Maintain a positive and skilled relationship with clients
- Learn and adapt quickly to new tools and technologies
Skills Qualifications
- Bachelor's degree in Computer Science, IT, or related field
- Strong communication skills (written verbal)
- Basic understanding of software applications and systems
- Good analytical and problem-solving abilities
- Willingness to learn and grow in a fast-paced environment
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Support Engineer (Fresher) (Noida)
🏢 Finsol
📍 Noida
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