We are seeking a highly motivated and experienced Sr. Salesforce Business Analyst/Project Manager to join our growing team. In this role, you will play a critical part in defining, gathering, and documenting business requirements for Salesforce implementations and enhancements. You will work closely with business stakeholders, technical teams, and project managers to ensure successful project delivery.

Responsibilities

- Elicit and document business requirements: conduct thorough requirements-gathering sessions (e.g., interviews, workshops, surveys) with business stakeholders.
- Analyze business processes and identify areas for improvement.
- Document business requirements clearly, concisely, and accurately using industry-standard methodologies (e.g., user stories, use cases).
- Create and maintain detailed functional specifications.
- Develop and maintain data mapping documents.
- Document and analyze existing business processes.
- Identify and recommend process improvements using Salesforce best practices.
- Develop and document new business processes as needed.
- Participate in user acceptance testing (UAT) and other quality assurance activities.
- Collaborate with the development team to resolve issues and ensure successful system implementation.
- Provide ongoing support to end-users after system go-live.
- Build and maintain strong relationships with business stakeholders.
- Effectively communicate project status, risks, and issues to stakeholders.




- Contribute to the successful delivery of Salesforce projects.
- Assist in project planning by defining milestones, deliverables, and timelines in collaboration with project managers.
- Track progress across tasks and dependencies, highlighting risks or delays proactively.
- Identify project risks and issues early, document mitigation strategies, and work with cross-functional teams to ensure smooth execution.
- Prepare and present project status reports and dashboards for leadership and client stakeholders.
- Stay up to date on the latest Salesforce releases and best practices.

Qualifications

- 8+ years of total experience with 4+ years as a Salesforce Business Analyst.
- Salesforce Certified Business Analyst or other relevant Salesforce certifications preferred.
- Strong understanding of Salesforce CRM functionalities (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
- Experience with Salesforce configuration and customization.
- Proficiency in SQL and data analysis techniques.
- Experience with Agile development methodologies.

Job Information

- Location: Noida
- Experience: 8+ years
- Employment Type: Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Business Analyst/Project Manager (Noida)
🏢 Mirketa Software
📍 Noida