Project Associate -s Client Success

Experience: 2-4 Years

Key Responsibilities

- Serve as the primary point of contact for assigned clients throughout their compliance journey.
- Understand client business requirements, scope, and technical dependencies.
- Conduct product demonstrations, onboarding sessions, platform walkthroughs, and client training.
- Manage client accounts, track engagement progress, and ensure timely completion of deliverables.
- Coordinate with Product, Engineering, QA, Auditors, and other stakeholders to resolve client issues and dependencies.
- Monitor SLAs, project milestones, pending actions, and deliverable timelines to ensure productive execution.
- Maintain regular client communication, conduct follow-ups, and provide progress updates.
- Identify project blockers, escalate risks, and drive issues through to resolution.
- Maintain accurate documentation, meeting minutes, action items, project trackers, and client records.
- Support clients throughout compliance assessments, evidence collection, audit readiness, and remediation activities.
- Identify opportunities to improve client experience, engagement, and product adoption.





Required Skills

- Strong client-facing communication and relationship management skills.
- Good understanding of project coordination, task tracking, and SLA management.
- Ability to explain technical concepts and product functionality to non-technical stakeholders.
- Strong organizational, analytical, and problem-solving skills.
- Experience with project management tools such as Jira, Asana, ClickUp, or equivalent.
- Proficiency in Microsoft Excel, PowerPoint, and documentation tools.
- Ability to manage multiple client accounts and competing priorities.
- Strong follow-up, escalation management, and stakeholder coordination skills.
- Ability to conduct professional client meetings, presentations, and product walkthroughs.

Good-to-Have Skills

- Basic understanding of cloud environments, APIs, integrations, and technical troubleshooting.
- Experience with client onboarding, product adoption, and implementation management.
- Familiarity with CRM and customer support tools.

📌 Project Coordinator (Delhi)
🏢 TAC Security
📍 Delhi