> Regular review of open complaints and ensure response time and its closure as per SLAs
> Achieve Revenue generation targets.
> Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.
> Maintain Customer i-base hygiene and regularly update end user data in system
> To drive customer engagement and high CSI. Building solid relationship with Customers by ensuring timely maintenance and addressing the concerns proactively.
> Ensure timely submission processing of Invoices of Channel Partners, return of defective spares, warranty other claims settlement.
> Competitors and market feedback on time to HQ.
> System and process implementation at all channel partners
📌 Service Delivery Professional (New Delhi)
🏢 Blue Star
📍 New Delhi
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