Roles & Responsibilities :

1. Service Coordination
- Scheduling of Field Engineers for installation & Service Calls
- Coordination with Customers and ensure timely resolution of their complaints.
- Monitor pending service requests and follow up with the concerned teams until closure.

- Vendor & Internal Coordination

- Coordinate with external service partners and vendors for service support across India.
- Liaise with the Sales, Technical, Stores, and Logistics teams to ensure smooth service operations.
- Escalate critical customer issues and delays to the Manager.

- Documentation & Process Compliance

- Maintain service records, installation reports, customer acknowledgements, and warranty details.
- Ensure timely closure and proper documentation of every service request.

Candidate Profile :

- Good communication and coordination skills.
- Proficiency in MS Excel, email, and MIS reporting.
- Robust follow-up and problem-solving abilities.
- Ability to coordinate with multiple teams and manage priorities.
- Basic Understanding of AV Products

📌 Service Coordinator (New Delhi)
🏢 Brio Interactive Technologies
📍 New Delhi