HIRING | WFM CAPACITY PLANNING ANALYST

Location: Only From Hyderabad
Experience: 2+ Years in a Relevant Role
CTC: 20 to 25% hike on last ctc max Upto 7.5 LPA
Qualification: Graduation Mandatory

Transport : Available
Interview Mode: Virtual Interview
Joining: Immediate Joiners Only

Role Overview:

Hiring a WFM Capacity Planning Analyst to manage capacity planning, demand forecasting, staffing models, and workforce optimization in a contact centre setting.

Key Responsibilities:

- Develop short-term and long-term capacity plans based on demand forecasts.
- Analyse historical volumes, AHT, shrinkage, staffing requirements, and intraday patterns.
- Forecast FTE and production-hour requirements to maintain SLA adherence.
- Identify staffing gaps and recommend hiring plans and shift realignment.
- Develop staffing models, simulations, and what-if scenarios.




- Monitor forecast accuracy and analyse capacity variances.
- Coordinate with WFM, Operations, Demand Planning, and client stakeholders.
- Maintain historical data, staffing plans, and headcount reconciliation.

Required Skills:

- Experience in WFM Capacity Planning, Workforce Planning, or Resource Planning.
- Knowledge of forecasting, FTE modelling, staffing calculations, AHT, and shrinkage.
- Experience in data modelling, scenario planning, and stakeholder management.
- Strong analytical, mathematical, and communication skills.
- Multi-site and multi-vendor experience preferred.
- Anaplan experience is an added advantage.

Interested Candidates

Share your updated resume for further details.

HR: Sharvani
Contact: (phone hidden).

📌 WFM Capacity Planning Analyst || Upto 7.5 LPA || (Hyderabad)
🏢 AXIS SERVICES
📍 Hyderabad