Role & responsibilities

- Coordinate daily service activities, technician schedules and customer service requests to ensure timely response and resolution.
- Track customer complaints, preventive maintenance schedules, machine installations and breakdown calls, ensuring timely closure.
- Coordinate with Field Service Engineers and Sales teams to prioritise customer requirements and minimise machine downtime.
- Liaise with Supply Chain and Warehouse teams for spare parts availability, dispatches and inventory-related requirements.
- Coordinate with Accounts for service-related billing, AMC documentation and other commercial matters, wherever applicable.
- Maintain service MIS, complaint trackers, preventive maintenance reports and engineer productivity records.
- Monitor key service KPIs, including response time, complaint closure,



preventive maintenance compliance and repeat complaints.
- Ensure timely submission of service reports, accurate documentation and adherence to company processes.
- Identify pending issues and operational bottlenecks and follow up with relevant teams for timely resolution.

Preferred candidate profile

- Graduate in any discipline; a Diploma in Engineering or technical qualification will be an advantage.
- 24 years of experience in service coordination, technical support or service operations, preferably in equipment, appliances, vending machines or related industries.
- Good working knowledge of MS Excel and MIS reporting.
- Solid coordination, communication, follow-up and problem-solving skills.

📌 Service Coordinator (Hyderabad)
🏢 Lavazza
📍 Hyderabad