Job Summary

AVIS Hospitals is a fast-growing healthcare organization committed to delivering exceptional patient care and operational excellence across multiple locations. We are looking for a proactive, organized, and patient-focused Operations Executive to support and coordinate hospital operations across Karnataka. The selected candidate will be based in Bengaluru and will support operational activities for our hospitals in: Bengaluru, Mysuru, Belagavi, Mangaluru. This role is ideal for candidates who want to build a strong career in hospital operations, healthcare management, and patient experience.

Responsibilities

Hospital Operations

- Support the day-to-day operational management of hospitals
- Ensure hospital readiness including cleanliness, equipment readiness, and staff coordination
- Monitor patient registration, consultation flow, admission, discharge, and overall patient movement
- Ensure smooth coordination between doctors, nursing, diagnostics, pharmacy, counselling, and front office teams
- Monitor patient waiting time and ensure efficient queue management
- Ensure smooth operational flow across departments.

Patient Experience Management

- Ensure patients receive proper guidance throughout their hospital visit
- Address patient concerns professionally and escalate unresolved issues when required
- Coordinate with departments to improve service efficiency and patient satisfaction
- Ensure reports and discharge turnaround times (TAT) are maintained as per organizational standards
- Support collection and tracking of:
- Google Reviews
- NPS (Net Promoter Score)
- OP & IP feedback

Operational Coordination

- Support doctor scheduling and hospital service planning
- Ensure proper communication regarding schedule changes or service availability
- Support patient counselling coordination
- Coordinate with Head Office and internal stakeholders for operational requirements




- Support tie-up and coordination activities with State Heads whenever required
- Travel across Karnataka hospitals as part of operational responsibilities

Reporting & MIS

- Prepare daily, weekly, and monthly operational reports including:
- Patient footfall
- Revenue summaries
- Appointment utilization
- Service turnaround times
- Maintain operational dashboards and MIS reports
- Ensure accuracy and timely reporting of operational data

Inventory & Facility Management

- Monitor stock levels of consumables and operational supplies
- Coordinate procurement requirements with the central supply chain team
- Report equipment breakdowns and coordinate maintenance support
- Ensure overall facility upkeep and operational readiness

Compliance & Financial Coordination

- Ensure adherence to SOPs and operational protocols
- Support documentation and compliance requirements for audits and accreditations
- Ensure statutory compliance as per organizational and local guideline
- Assist in daily billing coordination and revenue reconciliation

Qualifications & Experience

- Any Graduate (BBA / Hospital Administration / Healthcare Management / BSc Life Sciences preferred)
- 1-3 years of experience in hospitals, clinics, healthcare, or wellness organizations
- Exposure to Hospital Information Systems (HIS) preferred
- Candidates with strong coordination and patient handling skills will be preferred

Travel Requirement

- Travel across Karnataka is mandatory
- Travel and accommodation expenses will be covered by the company

Required Skills

- Strong communication and interpersonal skills
- Operational coordination and multitasking ability
- Patient-centric approach and service orientation
- MS Excel and MS Office proficiency
- Problem-solving and execution mindset
- Ability to work in a fast-paced healthcare setting

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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