- Handle inbound customer calls, emails, and chats to resolve their queries and concerns in a timely and qualified manner.
- Provide accurate information on products/services to customers, addressing their needs and preferences.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-5 years of experience in inbound customer service or related field (freshers welcome).
- Excellent communication skills with ability to handle multiple conversations simultaneously.
- Proficiency in using computer software applications for data entry and record-keeping purposes.
📌 Customer Service Executive (Hyderabad)
🏢 Winx Consulting
📍 Hyderabad
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