The CoinDCX Journey: Building Tomorrow, Today

At CoinDCX, we believe ‘CHANGE STARTS TOGETHER’. You are the driving force
that will help us make Web3 accessible to all. In the last six years, we have
skyrocketed from being India’s first crypto unicorn to carrying a community of
over 125 million with us. To continue maximising the adoption and acceleration
of Web3, we are now focused on developing cutting-edge products, addressing
accessibility and security challenges, and bridging the gap between people and
Web3 technologies.

While we go ahead and keep dominating the Web3 world, we would like to HODL
you on our team! Join our team of passionate innovators who are breaking
barriers and building the future of Web3. Together, we will make the complex
easy, the inaccessible accessible, and the impossible possible. Boost your
innovation to an ALL TIME HIGH with us!

Inside CoinDCX’s Customer Success Team

Our Customer Success team is dedicated to ensuring our users get the most out
of their CoinDCX experience. We build strong relationships, providing support
and guidance to help users achieve their goals in the world of digital finance.
If you’re passionate about customer satisfaction and success, join us in
creating exceptional experiences that turn users into advocates.

As the Program Manager - NPS , you will be the primary custodian of our
customer feedback ecosystem. You'll bridge the gap between what customers feel
and what the business does — synthesising insights, driving alignment across
Growth, Product, Operations, and Technology, and ensuring that customer voices
shape our most critical decisions.

You need to be a HODLer of these

* 4–8 years overall, with a minimum of 4 years directly programs/at scale.
Background in consulting, customer experience, category management, or process
excellence strongly preferred.
* Strategic & analytical acumen
* Proven ability to translate complex VOC data into clear business actions.
Deep familiarity with NPS, CSAT, CES, and other feedback methodologies.
Comfortable building dashboards, interpreting trends,



and generating
insight-driven recommendations.
* Program management muscle: Track record of managing complex,
cross-functional programs with multiple stakeholders and competing priorities.
Process-driven with the ability to manage ambiguity, risk, and escalations
without losing momentum.
* Stakeholder influence & communication: Excellent ability to influence
without authority. Strong storytelling skills — able to present insights to
leadership clearly and persuasively, and to build trust with partner teams
across the organisation.

You will be mining through these tasks

* Build and run program reporting: Develop monthly and quarterly NPS
improvement roadmaps. Analyze performance metrics, surface outliers, and
present progress with clarity and conviction to senior leadership — serving as
the authoritative voice of the customer.
* Own the NPS strategy end-to-end: Define, execute, and continuously refine
long-term roadmaps to improve customer satisfaction and loyalty across all
brands. You're the single owner of this metric — from survey design to
boardroom reporting.
* Translate VOC data into business action: Lead deep-dive analyses of NPS,
CSAT, CES, and other feedback channels. Identify, quantify, and prioritize pain
points. Convert complex data into clear recommendations that leaders can act on
immediately.
* Drive cross-functional execution: Build and manage operating cadences —
trackers, dashboards, and review rhythms — to align senior stakeholders across
Growth, Operations, Product, Technology, Revenue, and Compliance. Own
escalations and remove blockers to keep programs on track.
* Champion customer journey optimisation: Lead initiatives to reduce friction




at every touchpoint — from onboarding to resolution. Focus on minimizing
customer effort, streamlining communications, and systematically closing
experience gaps.

Are you the one? Our missing block

* You are knowledge-hungry when it comes to VDA and Web3, always eager to
dive deeper and stay ahead in this evolving space.
* The world of Web3 and VDA excites you, fuelling your curiosity and driving
you to explore new opportunities within this dynamic landscape.
* You act like an owner, constantly striving for excellence, impact, and
tangible results in everything you do.
* You embrace a ‘We over Me’ mindset, growing individually while fostering
the growth of those around you.
* Change is your catalyst, igniting your passion to build and innovate.
* You think outside the box, unbound by limitations or doubt, always pushing
the boundaries of what’s possible.

Perks That Empower You

Our benefits are designed to make a lasting impact on your life, giving you
the freedom to create a work-life balance that truly suits you.

* Design Your Own Benefit: Tailor your perk package to fit your unique needs.
Whether you’re eyeing a new gadget or welcoming a furry friend into your life,
our flexible benefits ensure that you can prioritise what matters most to you.
* Unlimited Wellness Leaves: We believe in the power of well-being. Take the
time you need to recharge, knowing that your health is our priority. With
unlimited wellness leaves, you can return refreshed, ready to build and grow.
* Mental Wellness Support: Your mental health is as important as your
professional growth. Benefit from access to health experts, free counseling
sessions, monthly wellness workshops, and regular team outings, all designed to
help you stay balanced and connected.
* Bi-Weekly Learning Sessions: These sessions are more than just
updates—they’re opportunities to fuel your growth. Stay ahead with the latest
industry knowledge, sharpen your skills, and accelerate your career in an
ever-evolving landscape.

📌 Program Manager - NPS (Bengaluru)
🏢 Coindcx
📍 Bengaluru