Job Description – Chief Operating Officer (COO) – F&B; / QSR

Location: Kolkata / Mumbai
Experience: Minimum 10 Years
Annual CTC: Approximately ₹36 LPA
Reporting To: CEO
Industry: Food & Beverage / QSR

Job Summary

We are looking for an experienced Chief Operating Officer (COO) to lead and oversee the overall operations of the organisation’s F&B; / QSR brands. The role will focus on driving business performance, improving operational efficiency, ensuring profitability, strengthening systems and processes, and supporting sustainable business expansion.

Key Responsibilities

- Provide strategic and operational leadership across all brands, business units and outlets.

- Lead and monitor Operations Heads, ensuring accountability and achievement of business objectives.

- Oversee overall business performance, revenue, profitability and P&L.;

- Review operational and financial MIS, sales targets, food costs, manpower costs and other key expenses.

- Drive operational efficiency, cost optimisation and outlet-wise profitability.

- Ensure consistent implementation of SOPs, brand standards, food quality and customer service benchmarks.

- Monitor outlet performance,



operational audits and corrective action plans.

- Oversee recent store openings, expansion planning and operational readiness in coordination with Projects, HR, Finance and Procurement.

- Strengthen procurement, inventory management, vendor management and supply chain processes.

- Lead and develop senior operations teams, manpower planning and succession planning.

- Coordinate with the CEO and functional heads to implement business strategies and growth plans.

Requirements

- Minimum 10 years of experience in F&B; / QSR operations.

- Currently working in a senior operational leadership role such as COO, President / VP – Operations or equivalent.

- Strong experience managing multi-unit restaurant / QSR operations.

- Proven exposure to P&L; management, business performance monitoring and profitability improvement.

- Experience leading Operations Heads and large operational teams.

- Strong understanding of restaurant operations, SOPs, supply chain and operational governance.

- Excellent leadership, strategic thinking, commercial acumen and stakeholder management skills.

📌 Chief Operating Officer (COO) – F&B / QSR (Kolkata)
🏢 2COMs
📍 Kolkata