Key Responsibilities

Monitoring & Event Management

- Monitor 24×7 operational dashboards across GPU clusters, servers, storage platforms, and network fabrics.
- Triage and investigate alarms generated by monitoring platforms including Zabbix, Grafana, Prometheus, NVIDIA DCGM, and vendor-specific tools.
- Correlate events across compute, network, and facility layers to identify root causes and reduce alert noise.
- Fine-tune monitoring thresholds and alerting mechanisms to improve operational effectiveness.

Incident Response

- Log, classify, prioritize, and track incidents using Service Now, Jira Service Management, or similar ITSM platforms.
- Execute documented runbooks and Standard Operating Procedures (SOPs).
- Perform first-level troubleshooting across Linux systems, networking, virtualization, and infrastructure platforms.
- Escalate incidents to L2/L3 support teams, on-site field engineers, or OEM vendors in accordance with established escalation procedures.
- Drive incident resolution within agreed SLAs and maintain accurate incident timelines and records.

Change & Request Fulfillment

- Support planned maintenance activities and change implementations across data center environments.
- Fulfill standard service requests in accordance with operational procedures.
- Validate infrastructure health before and after changes and initiate rollback procedures when required.

Customer & Stakeholder Communication

- Provide timely, accurate, and professional updates throughout the incident lifecycle.
- Publish shift handover reports, daily service health summaries, and incident notifications.
- Coordinate effectively with internal stakeholders, customers, vendors, and engineering teams.

Continuous Improvement

- Develop and maintain technical runbooks, SOPs, and knowledge-base documentation.




- Participate in post-incident reviews and contribute to corrective and preventive actions.
- Identify opportunities for automation and process optimization.

Required Qualifications

- Minimum 3 years of experience in a NOC, SOC, or 24×7 operations environment supporting enterprise or data center infrastructure.
- Working knowledge of Linux administration and Windows Server fundamentals.
- Solid understanding of:TCP/IP NetworkingVLANsRouting & SwitchingDNSLoad Balancing Firewalls
- Hands-on experience with monitoring tools such as: Zabbix NagiosPRTGGrafana Prometheus
- Experience using ITIL-aligned ticketing platforms such as: Service NowJira Service Management Remedy
- Ability to work rotating 24×7 shifts, including nights, weekends, and public holidays.
- Solid verbal and written English communication skills.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.

Preferred Qualifications

- Experience supporting NVIDIA GPU platforms, including DGX/HGX environments and DCGM monitoring.
- Familiarity with Infini Band, RoCE, or high-speed Ethernet fabrics.
- Exposure to virtualization, containerized infrastructure, and Kubernetes environments.
- Relevant certifications such as:ITIL v4 FoundationCCNARHCSACompTIA Network+CompTIA Server+
- Previous experience working in a: Managed Services Provider (MSP)Hyperscale Data Center Telecommunications NOC Environment
- Basic scripting knowledge in Python, Bash, or Power Shell.

What Success Looks Like

- Rapid and accurate incident identification and resolution.
- Consistent SLA achievement and operational excellence.
- Clear customer communication during critical incidents.
- Continuous contribution to automation, documentation, and operational improvements.
- Strong collaboration with engineering, vendor, and customer teams.

Join us and help operate next-generation AI, GPU, and data center infrastructure at scale.

📌 NOC Engineer (India)
🏢 DAMAC Properties
📍 India