Job Description:

Key Responsibilities

- Support and troubleshoot enterprise macOS endpoints, including performance, application, OS, network, security and user/profile issues.
- Support both Apple Silicon and Intel-based Macs and macOS upgrades/readiness.
- Work with endpoint management platforms such as Jamf Pro, Microsoft Intune or equivalent MDM/UEM tools.
- Use Nexthink for device health, performance, application and employee-experience monitoring.
- Develop and maintain Nexthink Investigations, Dashboards, Alerts, Campaigns and Remote Actions.
- Identify recurring Mac issues and implement proactive monitoring and automated remediation.
- Develop Bash/Shell scripts for data collection, troubleshooting and remediation.
- Work with Service Desk, EUC, Endpoint Management and Application Support teams to improve endpoint experience.

Mandatory Skills

- 2–4 years of hands-on macOS support/engineering experience in an enterprise environment.
- Solid macOS troubleshooting and command-line skills.




- Good Bash/Shell scripting knowledge.
- Experience with Jamf Pro, Microsoft Intune or similar endpoint management tools.
- Knowledge of device configuration, application deployment, patching and compliance.

Preferred Skills

- Hands-on knowledge of Nexthink, particularly: Investigations and Dashboards Remote Actions Campaigns and Alerts Device/application performance analyticsDEX monitoring and proactive remediation
- Python, Power Shell or Java Script knowledge is an added advantage.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

📌 Analyst II Infrastructure Services (India)
🏢 INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P.Ltd]
📍 India