Description

Key Responsibilities / Duties:

DEVELOPMENT – 30%

- Deliver small enhancements, minor change requests, and assigned project work for supported Investments applications with a focus on quality, maintainability, and business value.

§ Perform technical analysis, development, unit testing, system testing, implementation, and documentation in line with approved IT delivery and change-management standards.

§ Support effort estimation, impact assessment, and planning for application enhancements and operational change requests.

- Analyze requirements, incidents, and recurring problems to recommend practical, supportable, and scalable solutions.
- Adhere to Invesco standards for application support, technology delivery, risk controls, and change management activities.

§ Create and maintain support documentation, application profiles, turnover notes, and knowledge articles to enable effective operational handover.

§ Provide timely progress updates on enhancement activities, risks, dependencies, and completed deliverables.

- Coordinate and participate in testing for in-house and vendor-developed software applications.
- Engage with key vendors to ensure changes, improvements, and upgrades meet client requirements, operational needs, and internal technology standards.

SUPPORT – 60%

§ Provide priority production support for Investment Operations platforms, batch processing, interfaces, and critical business workflows.

§ Participate in rotational coverage, backup support, out-of-hours support, weekend support, and holiday support as required by business and operational needs.

- Support regular application upgrades by reviewing functionality changes, completing system testing, assisting with client training, and updating support documentation.

§ Own incident triage, escalation, communication of remediation steps, and timely resolution updates for business and technology stakeholders.

- Perform troubleshooting, root-cause analysis, and resolution for application, data, interface, and batch-processing issues.

§ Coordinate with vendors, internal technology teams, and business users to resolve issues, validate fixes, and strengthen operational stability.

OTHER – 10%

- Attend scheduled team, department, and town hall meetings to stay aligned with business priorities and organizational updates.
- Build familiarity with company methodologies, including Lean, Agile, and continuous-improvement practices.
- Actively partner with the Team Lead to create and maintain a personal development plan.
- Share ideas to improve team processes and procedures, and ensure agreed operating practices are followed.





§ Attend scheduled training sessions

- Complete administrative activities, including timesheets, compliance requests, and required internal submissions.

Working Conditions:

- Normal office environment with limited exposure to noise, dust, and temperature variation.
- Ability to lift, carry, or otherwise move objects up to 10 pounds.
- Works within a rotational support model covering shifts between 5:30 a.m. and 7:30 p.m. IST, with flexibility required based on business priorities, project work, or production events.
- May require rotational weekend, bank-holiday, and on-call support using approved communication channels, including mobile phone or pager where applicable.
- Willingness to travel domestically or internationally as required, with frequency and duration determined by the manager.

Work Experience / Knowledge:

§ Minimum 3 to 5 years of experience analyzing business or technical problems and implementing practical technology solutions in a production-support or application-development environment.

§ Strong understanding of system and software support within Investments, asset management, or financial-services technology environments.

Specific Technical Skills Required / Preferred:

- Preferred: Hands-on experience with AWS cloud services and Snowflake database development or support.
- Preferred: Hands-on development or scripting experience in Java, Python, or comparable enterprise technologies.
- Preferred: Experience supporting enterprise scheduling tools such as UAC, Autosys, or equivalent workload automation platforms.
- Preferred: Exposure to GenAI, agentic AI, automation, observability, or knowledge-search capabilities that improve support-engineering productivity.
- Preferred: Working knowledge of finance, investment operations, asset management, data flows, or back-office processing.

Inter-Personal Skills / Other Attributes Required:

- Strong verbal and written communication skills, including the ability to provide concise incident updates and stakeholder communications.
- Experience working in onshore/offshore models and supporting clients or stakeholders across multiple time zones.
- Experience working within the Investments or financial-services industry in an IT-related role.
- Ability to establish priorities, meet deadlines,



and maintain attention to detail in a fast-paced, demanding work environment.
- Strong analytical and problem-solving capability, with a disciplined approach to prioritization, investigation, and follow-through.
- Demonstrated ownership mindset with the ability to identify risks, recommend improvements, and drive issues through to closure.
- Customer-focused attitude with a clear understanding of service quality, operational urgency, and business impact.
- Ability to communicate effectively with business users, technology partners, vendors, and management stakeholders.
- Solid desire to learn, self-develop, and continuously improve technical and business knowledge.
- Strong organization and planning skills, with the ability to work under pressure and manage multiple priorities effectively.
- Ability to listen actively, ask effective questions, and translate user concerns into clear support actions.

Formal Education: (minimum requirement to perform job duties)

- Bachelor’s degree in Computer Information Systems, Computer Science, or equivalent relevant work experience preferred.

License/Registration/Certification: (minimum requirement to perform job duties)

§ None

Competency Requirements – Invesco Core:

*Please refer to IPMP manual for competence descriptions

- We are purely focused on delivering a superior investment experience for clients
- We earn trust by acting with integrity
- We value our employees and their diverse perspectives
- We achieve more by working together across the office and around the globe

§ We are passionate in our continuous pursuit of performance excellence

- undefined

Disclaimer:

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

Yes

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with one day working outside an Invesco office.

Grow Your Career with Us

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About our D&I; policy:

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📌 Eng. II, Eng Run (India)
🏢 OppenheimerFunds Distributor
📍 India