JOB DESCRIPTION

I. JOB DETAILS

Job Title

Coordinator Level -1

Reporting Supervisor

HOD

II. JOB PURPOSE

To ensure smooth running of the dept ensuring patient satisfaction & to provide wide range of administrative & clerical Services.

III. KEY RESPONSIBILITIES

Core Responsibilities

- Acting as the focal point of communication between the medical team and the patients.

- Responsible for scheduling appointments effectively and managing conflicts if any

- Responsible for creating and updating patients’ electronic health records.

- custody, circulation, control, retention and secure disposal of confidential information.

- Arranging for local as well as international travel & stay arrangements in a timely, cost effective and appropriate manner.

- Responsible for admission and discharge process.

- Preparation of minutes of the meetings, proposal and presentations including Data Analysis & Research with MIS reporting.





- Review & summarize miscellaneous reports and documents; prepare background documents and outgoing mails as necessary.

- Provide superior customer service to all patients.

IV. KEY PERFORMANCE INDICATORS

Measurable

Deliverables

- Timely delivery of assigned responsivities.
- Standard delivery on KRA’s.

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V. JOB REQUIREMENTS

Minimum Qualifications

Graduation

Experience

2-3 years of relevant experience.

Behavioural Skills

- Good Communication skills.
- Good Interpersonal skills.
- Ability to handle multiple tasks.
- Ability to analyze critical situations

Technical Skills

- Analytical & creative bent of mind and detail orientation
- Service Excellence
- Team Player

Language Skills

English & Hindi

VI. KEY INTERACTIONS

Key Internal Contacts

Key External Contacts

- Front Office
- Nursing
- Physician
- Inter & Intra department Coordination
- Sales & Marketing Team

- Patients
- Attendants
- Referring Doctors
- CME Coordinators

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