Position: Executive – Control Centre
Department: Operations – Control Centre
Location: Kochi
Experience: 1–2 years of relevant experience in Aviation / Air Ambulance / Healthcare Coordination. Freshers with robust communication and coordination skills may also apply.
Qualification: Bachelor's Degree in any discipline
Salary: 25,000 per month
Key Requirements & Responsibilities

* Handle incoming enquiries through email, phone, Whats App, and other digital platforms.
* Coordinate with Case Managers, medical teams, flight operations, and other internal departments to ensure timely execution of medical evacuation (Medevac) missions.
* Monitor ongoing cases and ensure adherence to service-level agreements and turnaround time (TAT) benchmarks.
* Act as the primary point of contact for clients, hospitals, insurance partners, airlines, and ground handling agencies.
* Maintain accurate case records, update databases, Google Sheets, and internal case management systems.
* Prepare quotations, flight briefs, itineraries, invoices, consent forms, and other case-related documentation.
* Coordinate with commercial airlines and air ambulance providers for quotations, medical clearances, flight approvals, and booking confirmations.




* Liaise with flight operations and charter teams for air ambulance requests, flight arrangements, and booking documentation.
* Coordinate ground ambulance services, including quotations, patient transfer details, tarmac access, and medical team readiness.
* Share real-time mission updates with clients and internal stakeholders through Microsoft Teams, Whats App, and email.
* Coordinate with Finance and Accounts teams regarding quotations, invoices, payment confirmations, and provider payments.
* Support medical assistance coordination, hospital appointments, and other patient transfer requirements.
* Monitor and manage appointment requests and client/hospital coordination during night shifts.
* Handle operational disruptions and emergency situations with prompt decision-making and escalate critical issues when required.
* Ensure proper documentation, confidentiality, and data security throughout the case management process.
* Excellent written and verbal communication, multitasking, coordination, and problem-solving skills are essential.
* Flexibility to work in rotational shifts, including nights, weekends, and holidays, is mandatory.

📌 Executive – Control Centre (India)
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📍 India