Job Title : Infra Delivery Lead

Experience : 10+ Years

Joining : Immediate Joiners Only

Location : Gurugram, Pune, Bengaluru, Chennai, Bhopal, Jaipur, Hyderabad & Noida

Role Overview :

We are looking for an experienced Infra Delivery Lead to manage end-to-end 24x7 infrastructure operations across multiple towers, including Hosting, Network & Connectivity, DBA, Data Tribe and Infrastructure Command Center (L1.5).

Mandatory Skills :

IT Infrastructure Operations, End-to-End Service Delivery Management, 24x7 Multi-Tower Operations, Managed Services, SLA/KPI Management, ITIL, Incident & Problem Management, Major Incident Management (MIM), AWS/Azure, Windows/Linux, Networking, DBA, ServiceNow, Team Management, Client Stakeholder Management, Commercial & Contract Management.

Key Responsibilities :

- Own end-to-end delivery of L1.5 and L2 infrastructure operations.
- Manage SLA/KPI performance, service governance, reporting and client escalations.
- Lead P1 / P2 incidents, Major Incident Management (MIM), RCA and problem management.
- Manage Hosting, Network, Database, Cloud and Data Operations teams.
- Oversee change management, patching, backups, disaster recovery and availability.
- Handle resource planning, team management, shift rosters and 24x7 support.




- Manage client relationships, invoicing, contractual obligations and service reviews.
- Drive automation, process improvements and service quality.

Required Skills & Experience :

- 10+ years of experience in IT Infrastructure Operations.
- Robust experience in Infrastructure Service Delivery / Managed Services.
- Experience managing 24x7 multi-tower infrastructure operations and large teams.
- Good understanding of AWS, Azure, Windows/Linux, Networking, Oracle and SQL Server.
- Hands-on exposure to ServiceNow, ITIL processes, SLA management and MIM.
- Experience in client management, escalations, governance and contract management.
- Excellent communication and stakeholder management skills.

Good to Have :

ITIL 4, AWS / Azure, CCNA / CCNP certifications; exposure to Datadog, PagerDuty and Terraform.

Skills:- IT infrastructure, Service delivery management, 24*7 Multi-Tower Operations, Managed services, SLA, KPI management, ITIL, Incident management, Problem management, Major Incident Management, Amazon Web Services (AWS), Windows Azure, Microsoft Windows, Linux/Unix, Networking, DBA, ServiceNow, Team Management and Stakeholder management

📌 Infra Delivery Lead (Gurugram)
🏢 NeogenCode Technologies
📍 Gurugram