The Service Assistant plays a key role in supporting the manufacturing company's service operations. This includes assisting in customer service, handling service requests, coordinating with technicians or engineers, and ensuring smooth workflow in after-sales services, maintenance, or production support. The role requires robust communication skills, attention to detail, and the ability to multitask in a fast-paced workplace.
Key Responsibilities:
Customer Support & Service Coordination:
Assist customers with inquiries regarding products, services, and warranties.
Log service requests and coordinate with relevant departments for issue resolution.
Schedule and track service or maintenance activities.
Administrative & Documentation Support:
Maintain records of service requests, repairs, and maintenance schedules.
Prepare reports, invoices, and service documentation.
Assist in processing warranty claims and follow-up documentation.
Technical & Operational Assistance:
Coordinate with technicians and engineers for service-related tasks.
Ensure timely communication between customers, service teams, and management.
Monitor and manage service inventory, spare parts, and tools.
Compliance & Quality Assurance:
Ensure adherence to company policies, safety guidelines, and service standards.
Support quality control measures by reporting defects or service issues.
Other Duties:
Provide general support to service teams as required.
Assist in training current staff on service processes and protocols.
Qualification : Diploma/ BE IC / EC /Civil
Salary :35000 to 45000 per Month
Location : Pune, Maharashtra
Experience : 1 years to 5 Years
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
Leave encashment
Provident Fund
Work Location: In person
📌 Field Service Engineer Pune
🏢 EIE Instruments
📍 Pune
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