Mandatory Skills:
Minimum 3 years of experience of Oracle EBS R12 Support experience having expertise on Oracle SCM (PO, INV, OM, Pricing, O2C, P2P) modules
•Able to handle the Support Issues and Triage
Should have worked on data conversions, extensions, interfaces, integration, and any other customizations and guided technical consultant for any required information.
•Should be able to write proper functional documentation, testing scripts
Experience with India e-Invoicing Process
Solid communication skills for working directly with business users.
Ability to learn a recent system "on the fly" Day to Day job Duties.
Involve in requirement gathering meetings to understand needs
Develop and lead the deliverables by coordinating with all technical/testing team members to ensure resolution /functionality is delivered Involve in system performance tuning, monitoring, and troubleshooting the application and business issues
Provide support to business users to handle the critical issues
Conduct Training
Maintain SLA of Support as agreed with Customer
Preparation of KB Notes for Issue Resolution
Positive to have skills.
Knowledge of Toad/SQL Developer
•Knowledge of Basic Tables and Queries.
Communication
Role and Responsibilities
First Support Contact for Business User for Application Support for Supply Chain
Conduct User Training based on the User Mistakes
Monitor Regular / Periodical Processes
Coordinate with Business User for Triage / Understanding issue.
Resolve Issue using Configuration / Applied Fixes
Managing Oracle Support SRs
Maintain SLA of Support as agreed with Customer Education Graduate or Equivalent
Pay: ₹430,000.00 - ₹1,500,000.00 per year
Benefits:
Health insurance
Leave encashment
Paid time off
Provident Fund