We're looking for a proactive and customer-focused Customer Relationship Executive (CRE) to join our growing team. The ideal candidate will be the first point of contact for clients, ensuring a warm welcome and delivering an excellent customer experience throughout their clinic journey.
The role involves handling appointments, client communication, follow-ups, and front desk coordination while building solid and long-lasting client relationships.
Key Responsibilities
Greet and assist walk-in clients professionally and warmly
Handle front desk operations, phone calls, and WhatsApp inquiries
Schedule and manage appointments efficiently
Explain clinic services and treatments clearly to clients
Follow up with clients regarding consultations, treatments, and feedback
Maintain and update client records and appointment databases
Coordinate with doctors and staff for smooth patient management
Ensure a positive customer experience and high client satisfaction
Support daily administrative activities of the clinic
Key Requirements
Minimum 1 year experience in a customer-facing role preferred
Experience in healthcare, aesthetic clinic, salon, or wellness industry is an advantage
Robust communication and interpersonal skills
Pleasant personality with a professional attitude
Good command of Malayalam and basic English
Ability to multitask and work in a quick-paced environment
Basic knowledge of CRM or appointment booking systems is preferred
Perks:
Attractive Incentives on performance
Opportunity to work in a skilled and supportive setting
Career growth within the aesthetic healthcare industry