Key Responsibilities
Inbound Support: Answer customer queries via phone calls, emails, live chat, or ticketing systems.
Issue Resolution: Diagnose problems, provide accurate product or service information, and de-escalate customer complaints.
Ticket Management: Log, track, and update customer interaction records in CRM or support software (such as Salesforce, Zendesk, or Freshdesk).
Follow-Ups: Contact customers to verify that their issues are resolved to their satisfaction.
Cross-Functional Collaboration: Escalate complex technical or billing problems to specialized internal teams
Pay: ₹300,000.00 - ₹400,000.00 per year
Advantages:
Provident Fund
Work Location: In person
📌 Inside Sales Executive Nariman Point
🏢 O3Hire
📍 Nariman Point
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