Job Summary

The Customer Delight Executive is responsible for ensuring an exceptional guest experience by providing personalized assistance, addressing guest concerns, and maintaining high standards of customer service throughout the guest journey. The role focuses on enhancing guest satisfaction, building solid guest relationships, and creating memorable experiences that encourage repeat visits and positive reviews.

Key Responsibilities
Welcome guests warmly and ensure a pleasant and personalized guest experience.
Interact with guests to understand their requirements, preferences, and expectations.
Proactively identify guest needs and provide prompt assistance throughout their stay.
Handle guest complaints, feedback, and service requests professionally and ensure timely resolution.
Coordinate with Front Office, Housekeeping, F&B;,



and other departments to ensure seamless guest services.
Conduct guest satisfaction calls and follow up on feedback to improve service quality.
Maintain guest preferences, special requests, and significant guest information for personalized services.
Encourage guests to share their feedback and online reviews on relevant platforms.
Assist in arranging special occasions, celebrations, VIP amenities, and personalized guest experiences.
Maintain proper records of guest feedback, complaints, service recovery, and satisfaction levels.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
Versatile schedule
Leave encashment
Provident Fund

Work Location: In person

📌 Customer Delight Executive Rr Nagar (India)
🏢 Sila Leisure
📍 India