Job Description – Telecaller

Position: Telecaller

Department: Operations / Patient Coordination

Company: Dr. At Home

Key Responsibilities:
Make qualified calls to Doctors/Consultants and coordinate with them regarding home-visit appointments.
Maintain good communication and skilled relationships with doctors.
Coordinate with doctors regarding their availability, duty timings, and patient appointments.
Check and verify the patient’s location and complete address before confirming the appointment.
Follow up on patient leads received for Dr. At Home services.
Contact patients to confirm appointment details, preferred time, location, and doctor availability.
Coordinate between patients and doctors to ensure smooth home-visit appointments.
Confirm appointments with patients and doctors before the scheduled visit.
Maintain daily records of calls, leads, confirmations, follow-ups, and completed appointments.




Follow up on pending leads and update their status regularly.
Escalate any appointment, location, doctor availability, or patient-related issue to the concerned senior/HR.

Required Skills:
Excellent communication skills and telephone etiquette.
Good Hindi and English communication.
Confident and polite while speaking with doctors and patients.
Good follow-up and coordination skills.
Basic computer knowledge and ability to maintain Excel/Google Sheets records.
Ability to handle multiple calls and appointments efficiently.
Prior experience in telecalling, healthcare coordination, patient handling, or appointment booking will be an advantage.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:
Cell phone reimbursement
Versatile schedule
Internet reimbursement
Leave encashment

Work Location: In person

📌 Patient Support Assistant Delhi (India)
🏢 VJ MANDIYA
📍 India