Job Title: Receptionist cum Gold Loan / Operations Executive

Company: SML Finance Ltd

Location: Near Ashwani Junction, Thrissur, Kerala

Salary: Up to ₹20,000 per month

Experience: 2–4 years or above

Job Overview

SML Finance Ltd is looking for a well-organized, customer-friendly, and responsible Receptionist cum Gold Loan / Operations Executive to manage front-office activities and support daily branch operations. The ideal candidate should have experience in customer service, reception management, gold loan operations, and documentation.

Key Responsibilities
No fixed targets.
Welcome customers and visitors and provide professional assistance.
Handle incoming calls, customer inquiries, and appointment coordination.
Manage front-desk activities and maintain a professional reception area.
Assist customers with gold loan products, application procedures, and repayment-related queries.
Support gold loan processing, documentation, KYC verification, and data entry.
Maintain accurate customer records, files, and operational documents.
Assist with loan disbursement, repayment entries, and other branch activities as required.
Coordinate with the Branch Manager and team to ensure smooth daily operations.
Handle customer requests and complaints professionally.




Ensure compliance with company policies and applicable regulatory requirements.
Maintain confidentiality of customer information and financial records.

Requirements
Minimum 1–3 years of experience in reception, customer service, gold loan operations, or financial services.
Experience in gold loan processing and branch operations is preferred.
Positive communication and customer-handling skills.
Basic computer knowledge and proficiency in data entry and office applications.
Strong organizational skills and attention to detail.
Skilled attitude, honesty, and a customer-oriented approach.
Ability to manage multiple tasks efficiently.

Salary & Benefits
Salary up to ₹20,000 per month, depending on experience and suitability.
Opportunity for growth opportunities.
Professional work environment in the financial services sector.

How to Apply

Interested candidates with relevant experience in front-office management, customer service, or gold loan operations are encouraged to apply through Indeed.

Join SML Finance Ltd and build your career with us!

Pay: ₹20,000.00 per month

Benefits:
Health insurance
Paid time off
Provident Fund

Work Location: In person

📌 Receptionist & Operations/gold Loan Executive Thrissur
🏢 SML Finance
📍 Thrissur