Experience – 1-2Y
Attend all the tickets forwarded by Service Desk and Incident management team.
Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.
Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.
Supporting end users for their hardware, operating system and application related issue.
Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.
Ensure adherence to operational & technical escalation process (escalation matrix)
Provide accurate information in the shift handovers and on email to the respective Managers.
Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's.
Co ordinating with vendors and suppliers while accepting material or handing over in case of current or replacement cases.
Asset Inventory management - need to capture accurate inventory and share with respective Asset team.
Pay: Up to ₹17,000.00 per month
Perks:
Life insurance
Provident Fund
Application Question(s):
Are you comfortable with Vizag Location?
Are you comfortable with 17K Inhand Salary?
Are you comfortable with 6 Days working and rotational shifts?
Work Location: In person
📌 Desktop Support Engineer Vizianagaram
🏢 Insiza Technologies
📍 Vizianagaram
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