Key ResponsibilitiesPatient Reception & Customer Service
Greet patients, visitors, and medical staff warmly and direct them to the appropriate departments.
Manage the patient registration process, collecting accurate personal, medical, and insurance information.
Answer and route incoming phone calls efficiently while managing a multi-line switchboard.
Respond to patient inquiries regarding hospital services, OPD timings, doctor availability, and visiting hours.

Administrative & Operations Support
Schedule and confirm patient appointments for consultations, diagnostics, and follow-ups.
Coordinate closely with nursing stations, doctors, and security personnel to manage patient flow and handle emergencies.
Maintain and update digital patient records in the Hospital Information System (HIS) with high accuracy.
Handle billing and cash handling for OPD registrations or consultation fees, ensuring accurate day-end reporting.

Shift & Safety Management
Manage evening and night shift operations at the front desk, ensuring seamless handover between shifts.




Assist in crisis situations or medical emergencies by coordinating quickly with the emergency room (ER) and security teams.
Monitor the reception area to ensure it remains clean, secure, organized, and welcoming.

Required Qualifications & Skills
Education: Bachelor’s degree in any stream (Hospital Administration or Hospitality management is a plus).
Experience: 1–3 years of experience as a receptionist, preferably in a hospital, healthcare facility, or hospitality setting.
Communication: Excellent verbal and written communication skills in English and
Tech Savvy: Proficiency in MS Office (Word, Excel) and experience operating Hospital Information Systems (HIS) or CRM software.
Personal Attributes: Solid emotional intelligence, ability to stay calm under pressure, problem-solving skills, and a qualified demeanor.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Receptionist Gurugram
🏢 Sat Kartar Group
📍 Gurugram