Service Advisor

Location: Adoor

Employment Type: Full time

Salary: ₹15,000 – ₹25,000 per month, based on experience and skills

Job Responsibilities
Welcome customers and understand their vehicle complaints and service requirements.
Prepare accurate job cards and explain service/repair requirements and estimated costs.
Coordinate with technicians and monitor live workshop operations to ensure timely completion.
Obtain customer approval for additional repairs or work.
Handle warranty jobs and required documentation properly.
Check vehicle/service quality before delivery and ensure the customer's concern is resolved.
Explain completed work, replaced parts, billing and maintenance requirements at delivery.
Conduct second-day follow-up and collect customer feedback.
Handle customer complaints professionally and coordinate for timely resolution.
Support PSF, Google Reviews, AMC and pre-service activities.




Maintain customer and service details in the DMS/software.
Coordinate with the Service Manager, Spare Parts, Technicians and Head Office.
Support achievement of service, labour, revenue and customer satisfaction targets.
Maintain proper communication, discipline and professional standards in the workshop.

Candidate Requirements
Automobile/Mechanical qualification preferred.
Experience as a Service Advisor in an automobile dealership/workshop will be an advantage.
Freshers with valuable communication and customer-handling skills may also apply.
Basic computer/DMS knowledge.
Valuable communication, follow-up and coordination skills.
Customer-focused, responsible and target-oriented approach.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
Cell phone reimbursement

Work Location: In person

📌 Service Advisor For Adoor
🏢 AISWARYA WHEELS PVT.LTD
📍 Adoor