Job Description – PSF Executive

Position: PSF Executive (Post-Service Feedback Executive)Department: Customer Service / Service OperationsExperience: 0–2 YearsLocation: PuneQualification: Any GraduateSalary: As per company standards

Job Summary

We are looking for a proactive and customer-focused PSF Executive to collect customer feedback after service completion, ensure customer satisfaction, and coordinate with the service team to resolve customer complaints.

Key Responsibilities
Make follow-up calls to customers after service completion.
Collect customer feedback regarding service quality and engineer performance.
Record customer feedback in the PSF (Post-Service Feedback) system.
Identify customer complaints and coordinate with the service team for resolution.
Ensure customer issues are resolved within the given timeline.
Maintain daily feedback reports and customer records.
Follow up with customers to confirm complaint resolution.
Monitor customer satisfaction and identify areas for improvement.
Coordinate with service engineers and service coordinators.




Prepare daily, weekly, and monthly PSF reports.

Required Skills
Valuable communication skills.
Basic knowledge of MS Excel and computer operations.
Positive telephone etiquette.
Customer-handling and problem-solving skills.
Ability to maintain reports and records.
Positive attitude and follow-up skills.

Preferred Candidate
Fresher or experienced candidate.
Valuable Hindi, Marathi, and basic English communication.
Customer service or telecalling experience will be an advantage.

Key Performance Indicators (KPIs)
Number of customer feedback calls completed.
Customer satisfaction score.
Complaint resolution and closure rate.
Timely follow-up with customers.
Accuracy of feedback records and reports.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
Cell phone reimbursement
Commuter assistance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Psf Executive Post Service Feedback Talegaon Dabhade
🏢 dynapulse engeering
📍 Talegaon Dabhade