Job description:

Job Title: Customer Service Executive for International Bank
Department: Customer Support
Experience: Fresher / Experienced: 1Year/ 1 year 6 months

Employment Type: Full time

Pay: ₹15,000.00 - ₹17,000.00 per month

We are looking for a customer-focused and motivated Customer Service Executive to handle customer inquiries, resolve complaints, and provide excellent service. The ideal candidate should have good communication skills, a positive attitude, and the ability to solve problems efficiently.

Roles and Responsibilities
Handle customer queries through phone calls, emails, chat, or other communication channels.
Provide accurate information about products and services.
Resolve customer complaints and concerns professionally.
Maintain customer records and update information in the system.
Follow up with customers to ensure their issues are resolved.
Meet customer satisfaction and service quality targets.




Coordinate with other departments to resolve customer issues.
Follow company policies and service procedures.

Required Skills
Positive verbal and written communication skills.
Robust listening and problem-solving abilities.
Patience and a customer-friendly attitude.
Basic computer knowledge and familiarity with MS Office.
Ability to work in a team and manage time effectively.
Good interpersonal skills.

Educational Qualifications
Minimum qualification: graduate only.
Freshers and experienced candidates may apply.

Experience
Freshers can apply.
Previous customer service or call center experience is an advantage.

Advantages:
Commuter assistance
Provident Fund

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:
Commuter assistance
Provident Fund

Work Location: In person

📌 Customer Service Representative Mumbai
🏢 Scymes Service Private
📍 Mumbai