Key Responsibilities
Handle incoming calls from patients and attendants professionally.
Make outbound calls for appointment confirmations, follow-ups, health check-up reminders, and patient enquiries.
Schedule, reschedule, and confirm patient appointments.
Explain available eye-care services, consultations, investigations, and procedures in a explicit and courteous manner.
Follow up with patients who have shown interest in consultations or treatments.
Maintain accurate records of calls, appointments, patient enquiries, and follow-ups.
Coordinate with doctors, reception, and other hospital departments when required.
Address basic patient queries and direct medical or clinical questions to the appropriate doctor or medical staff.
Inform patients about hospital timings, doctor availability, consultation processes, and required documents.
Handle patient concerns politely and escalate complaints when necessary.
Ensure timely follow-up with patients who have missed appointments.
Maintain patient confidentiality and follow hospital policies and procedures.
Achieve assigned call, appointment, and follow-up targets.
Required Skills
Excellent verbal communication skills.
Pleasant and skilled telephone manner.
Good Hindi and English communication skills; additional local languages are an advantage.
Basic computer knowledge and familiarity with MS Office/CRM systems.
Good listening and interpersonal skills.
Ability to handle patients and attendants with empathy and patience.
Good follow-up and convincing skills.
Ability to work in a target-oriented setting.
Strong attention to detail and record-keeping skills.