Job Description: Customer Services Executive
Job Location: Andheri East, Mumbai
Working Days: 6 days a week

Job Summary

We are looking for a customer-focused and proactive Customer Services Executive to manage client relationships, handle customer inquiries and escalations, coordinate with internal teams, and ensure timely resolution of service-related issues. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to maintain strong client relationships in the logistics industry.

Key Responsibilities
Maintain and strengthen client relationships through regular communication and follow-ups.
Act as the primary point of contact for client inquiries, complaints, escalations, and service requests.
Coordinate with operations and sales teams to ensure timely resolution of customer issues.
Track shipment-related concerns, service delays, and pending requests, ensuring appropriate follow-up until closure.
Prepare reports on customer satisfaction, service performance, client interactions, and unresolved issues.
Collect and analyze client feedback to identify areas for service improvement.




Maintain accurate client records, communication history.
Ensure timely updates to clients regarding shipment status, operational issues, and resolutions.
Escalate critical issues to the concerned departments or senior management when required.
Support senior management in improving customer experience and service quality.

Skills & Requirements
Excellent verbal and written communication skills.
Robust customer service and relationship management skills.
Ability to handle client escalations professionally and ensure timely resolution.
Good problem-solving, coordination, and follow-up skills.
Familiarity with MS Office, particularly Excel.
Ability to manage multiple client requests and prioritize tasks effectively.
Solid attention to detail and a customer-oriented approach.
Experience in logistics, courier, transportation, or supply chain customer service will be preferred.

Job Type: Full time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Executive Andheri East (India)
🏢 PANNEST INTEGRATED SERVICES
📍 India