Job Title: Customer Support & Operations Executive
Location: Mumbai
Experience: 1–3 Years
Qualification: Graduate
Salary: Up to 30,000 per month
Employment Type: Full time

About the Role

We are looking for a tech-savvy Customer Support & Operations Executive to deliver exceptional customer service while supporting day-to-day business operations. The ideal candidate should have excellent communication skills, be comfortable using CRM systems and productivity tools, and thrive in a quick-paced D2C workplace.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries through calls, email, chat, WhatsApp, and support tickets.
Maintain accurate customer records using CRM and ticketing platforms.
Coordinate order processing and support daily operational activities.
Work with Microsoft Office (Excel, Word, Outlook) for reporting and documentation.
Utilize AI tools (including ChatGPT) to improve response quality and operational efficiency.
Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.





Desired Candidate Profile

Educational Qualification
Graduate in any discipline.

Experience
1–3 years of experience in Customer Support, Customer Service, CRM, or Operations.
Experience in D2C, E-commerce, Retail, or Consumer Brands will be preferred.

Required Skills
Excellent verbal and written communication skills.
Solid knowledge of CRM and ticket management systems.
Proficiency in Microsoft Excel, Word, and Outlook.
Tech-savvy with the ability to quickly learn new software and AI tools.
Strong problem-solving, multitasking, and organizational skills.
High attention to detail with a customer-first approach.

What We Are Looking For
A proactive and ownership-driven professional.
Someone passionate about customer experience and operational excellence.
A quick learner who enjoys working with technology and automation.
A team player capable of working in a fast-paced environment.

📌 Customer Support & Operations Executive Vile Parle
🏢 Career Path HR Solution
📍 Vile Parle