Job Overview

Narwar Lakefront Resort is looking for a courteous, professional, and guest-oriented Front Office Associate to join our hospitality team. The ideal candidate will be responsible for providing a warm welcome to guests, ensuring smooth check-in and check-out procedures, and delivering exceptional guest service throughout their stay.

Key Responsibilities
Welcome guests warmly and assist with check-in and check-out procedures.
Handle guest inquiries, requests, and complaints professionally.
Manage reservations, room allocations, and guest registration.
Answer telephone calls and respond to emails promptly.
Coordinate with housekeeping, F&B;, and other departments to ensure guest satisfaction.
Maintain accurate guest records and front office documentation.
Handle billing, payments, and cash transactions accurately.
Provide information about resort facilities, services, and local attractions.
Ensure qualified grooming and maintain front desk standards.

Requirements




Minimum qualification: 12th Pass or Graduate.
Experience in Front Office or Guest Relations in the hospitality industry preferred.
Freshers with excellent communication skills may also apply.
Positive verbal communication and interpersonal skills.
Basic computer knowledge; familiarity with hotel PMS software is an advantage.
Professional appearance, positive attitude, and a guest-first approach.
Ability to work in shifts, including weekends and holidays.

Skills
Guest Relations and Customer Service
Communication and Coordination
Problem-Solving
Reservation and Front Desk Operations
Teamwork and Professionalism

Contact No:- +91-XXXXXXXXXX

Pay: ₹12,000.00 - ₹18,000.00 per month

Advantages:
Flexible schedule
Food provided
Paid time off
Provident Fund

Work Location: In person

📌 Front Office Associate Shivpuri (India)
🏢 Nawar Lakefront resort
📍 India