Email Support Executive

Job Type: Full-Time
Shift Timing: Rotational Shift (As per Process Requirement)
Working Days: 6 Days Working (1 Rotational Week Off)
Qualification: HSC or Above
Salary: ₹16,000 – ₹18,000 In-Hand

JOB OVERVIEW
We are hiring Email Support Executives responsible for handling customer queries through email and written communication channels.
This is a non-sales and non-target role focused on customer query resolution and service quality.
Candidates must have good written communication skills and attention to detail.

KEY RESPONSIBILITIES
Handle customer queries via email and ticketing tools
Provide accurate and timely responses to customer concerns
Maintain proper email etiquette and professional communication
Ensure queries are resolved within defined TAT / SLA timelines
Update customer records and maintain proper documentation
Coordinate with internal teams for issue resolution when required

CANDIDATE REQUIREMENTS
Good written English communication required




Basic computer and typing knowledge
Ability to understand customer issues and provide proper resolution
Ability to work in rotational shifts
Immediate joiners preferred

PREFERRED SKILLS
Prior experience in email or chat support process
Knowledge of CRM or ticketing tools
Positive analytical and problem-solving skills
Qualified and customer-focused approach

WHY JOIN US
Qualified Work Environment
Growth Prospects Based on Performance
Fixed Salary Structure
Process Training Provided

HIRING NOTE
Immediate Joiners Preferred

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:
Health insurance
Provident Fund

Application Question(s):
What was your last in hand salary?

Education:
Higher Secondary(12th Pass) (Preferred)

Work Location: In person

📌 Email Support Executive Trombay
🏢 Core360solution
📍 Trombay