Front Desk Executive / Receptionist

Location: Yash Hospital, Hadapsar, Pune

Key ResponsibilitiesPatient Experience
Welcome patients with a warm and professional attitude.
Register recent patients and update patient records.
Schedule, confirm, and manage appointments efficiently.
Handle patient queries in person, over phone, WhatsApp, and email.
Ensure minimal waiting time and smooth patient flow.
Manage incoming and outgoing calls.
Maintain reception area cleanliness and presentation.
Handle billing, payments, receipts, and daily cash reconciliation.
Maintain patient records and documentation accurately.

Communication & Follow-up
Confirm appointments and manage recalls.
Follow up with patients for pending treatments.
Collect patient feedback and maintain high service standards.
Coordinate referrals and specialist appointments when required.
Maintain inventory of front office supplies.
Prepare daily reports and update practice management software.
Assist with insurance documentation (if applicable).

Requirements
Graduate preferred.




1–3 years of experience in reception, hospitality, healthcare, or customer service.
Excellent spoken English, Hindi, and Marathi.
Good computer skills (MS Office, Google Sheets, email, WhatsApp, practice management software).
Strong communication and interpersonal skills.
Pleasant personality with a patient-first attitude.
Well-organized, punctual, and detail-oriented.

Preferred Qualities
Professional appearance and etiquette.
Ability to multitask in a fast-paced setting.
Positive attitude and willingness to learn.
Strong sense of responsibility and ownership.
Ability to handle confidential patient information with discretion.

Working Hours
Full-time
Rotational shifts as per hospital requirements.

Salary
Market-competitive salary based on experience and performance.

Contact us : +91-XXXXXXXXXX

Benefits:
Flexible schedule

Work Location: In person

📌 Front Desk Receptionist Hadapsar
🏢 Yash Hospital
📍 Hadapsar