Role Summary

The Telecounsellor is responsible for engaging with prospective students and parents through

outbound and inbound calls, understanding their educational requirements, providing accurate

information about courses/programs, and converting enquiries into admissions. The role

requires excellent communication skills, robust follow-up, CRM discipline, and the ability to build

trust with prospective customers while achieving admission and revenue targets.

Key Responsibilities
Lead Management
Handle all assigned leads received from digital campaigns, website enquiries, walk-ins,

referrals, events, and partner sources.
Make outbound calls to prospective students and parents within defined turnaround

times.
Attend inbound calls and provide prompt, qualified counselling.
Verify lead details and update records in the CRM.
Classify leads based on qualification criteria and prioritize follow-ups.
Student & Parent Counselling
Understand the student’s academic background, learning needs, career aspirations, and

budget.
Explain course features, curriculum, batches, fees, schedules, and admission process.
Address objections and provide suitable solutions.
Recommend the most appropriate program based on the student’s requirements.




Build trust and maintain a consultative approach throughout the admission journey.
Follow-up & Conversion
Maintain regular follow-ups through calls, WhatsApp, SMS, and emails.
Schedule counselling sessions, demos, campus visits, webinars, or orientation sessions.
Ensure timely closure of admission enquiries.
Re-engage inactive or lost leads through structured follow-up campaigns.
Meet daily, weekly, and monthly conversion targets.
CRM & Documentation
Update every interaction accurately in the CRM.
Maintain complete lead history, follow-up schedules, and counselling notes.
Record admission status, payment updates, and pending actions.
Ensure data accuracy and adherence to CRM processes.

Best Regards
HR Naaz : +91-XXXXXXXXXX

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:
Paid time off

Application Question(s):
Looking a candidates from education background
Do you have an experience in Edu -Tech sales ?

Experience:
Inside sales: 2 years (Required)
B2B sales: 2 years (Required)
Sales Consultant: 2 years (Required)
Business development: 2 years (Required)

Language:
English (Preferred)

Work Location: In person

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