Job Description – Telecaller / Telesales Executive

Company: Spectent™
Department: Sales & Business Development
Position: Telecaller / Telesales Executive
Employment Type: Full time
Location: Gurugram, Haryana
Work Mode: On-Site

About the Role

We are looking for a confident and energetic Telecaller / Telesales Executive to connect with potential customers, understand their requirements, introduce our products/services, and generate qualified leads and business opportunities.

Key Responsibilities
Make outbound calls to prospective customers and explain Spectent’s products/services.
Handle inbound enquiries and follow up with interested prospects.
Understand customer requirements and identify potential business opportunities.
Generate qualified leads and schedule meetings/demos for the sales team.
Maintain regular follow-ups with prospects through calls, WhatsApp and email.
Maintain accurate records of calls, leads, follow-ups and outcomes in the CRM/Excel tracker.
Achieve daily calling, follow-up and lead-generation targets.
Coordinate with the sales team for smooth lead handover and conversion.
Maintain qualified communication and a positive customer experience.

Key Performance Indicators (KPIs)




Daily outbound calls and meaningful conversations.
Number of qualified leads generated.
Follow-up completion rate.
Meetings/demos scheduled.
Lead-to-meeting conversion.
CRM/data accuracy and timely reporting.
Achievement of monthly targets.

Required Skills
Good verbal communication and interpersonal skills.
Comfortable speaking with customers over the phone.
Basic knowledge of MS Excel/Google Sheets and CRM tools.
Good follow-up and convincing skills.
Target-oriented and self-motivated approach.
Ability to communicate professionally in English and Hindi.
Freshers with good communication skills may also apply.

Experience

1–2 years of experience in telecalling, telesales, customer support, inside sales or business development is preferred.

What We Offer
Prospect to work in a growing SaaS/startup environment.
Learning and career-growth opportunities.
Performance-based incentives.
Exposure to sales, customer interaction and B2B business development.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
Paid sick time

Work Location: In person

📌 Tele Caller Executive Gurugram
🏢 Spectent Services
📍 Gurugram