We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:
Ensure quality data is in an analyzable format
Produce regular business reporting and trending quality issue insights
Robust written and verbal communication skills; comfortable providing constructive feedback and telling a meaningful story with data
Required to present audit findings to client and internal stakeholders, provide feedback to improve quality, attend sessions with client stakeholders to provide insights on quality improvements and collaborate with training to help develop quality improvements
Conduct calibration, creative approvals, perform fraud audits and compliance audits, and define and update quality frameworks to match the workflows
Should have solid understanding of workflow,



tools used for providing services
Have experience working as an Agent in same/similar workflows.
Have 1+ yr previous experience in QA roles.
Excellent time management skills and the ability to prioritize work accordingly
Experience with Google Sheets, Docs and Slides
Ability to adapt to a fast-paced workplace and changing criteria/workflows
Ability to effectively interact and collaborate across functions and levels

Educational Qualification: Graduation
Please call and whatsapp your cv - +91-XXXXXXXXXX

Pay: ₹700,000.00 - ₹950,000.00 per year

Advantages:
Commuter assistance
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Senior Quality Analyst Bpo Gurugram
🏢 Demographic Services
📍 Gurugram