Experience : 1+ years of Experience in Technical Support, ideally in a SaaS or IT setting.
Key Responsibilities
Provide expert-level support via phone, email, chat, and helpdesk platforms.
Troubleshoot software, networking, and integration issues, using diagnostic tools and root cause analysis.
Create and maintain technical documentation and troubleshooting guides.
Stay updated on product features, cloud technologies, and industry trends.
Robust Communication skill in English & Hindi.
Required Qualifications
Bachelor's/ Master's degree in Management and IT Field (e.g., BBA/ MBA/ BCA/MCA/ Computer Science/ IT).
Robust understanding and Proficiency in using support ticketing systems.
Basic Knowledge of MS Office: Word, Excel, PowerPoint.
📌 Technical Support Executive Rajkot (India)
🏢 KOOPS
📍 India
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