04 Nov
|
LanceSoft
|
Kolar
Role & responsibilities
Work experience on Service Desk with valuable knowledge Admin level experience with any of the Office365 product (MS teams, Exchange, SharePoint etc.).
Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting and general Office365 technical support.
Experience on Rave or DFM or Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
Research, resolve, and respond to questions in a timely manner.
Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Work from Office is mandatory, No option of hybrid and WFH.
24*7 Shifts are mandatory
Split weekly offs/weekday offs.
📌 Service Desk Executive Kolar
🏢 LanceSoft
📍 Kolar