Role & responsibilities

Preferred candidate profile

WE ARE HIRING TECHNICAL SUPPORT EXECUTIVE

Location: Electronic City / Brookfield, Bangalore

CTC: Up to 5 LPA

Process: Globbal Process

Notice Period: Immediate Joiners Only

1 to 4 years of experience

Job Description

We are looking for a Technical Support Executive with hands-on experience in technical troubleshooting and customer support. The candidate will be responsible for diagnosing technical issues, providing effective solutions, resolving incidents within SLA, and ensuring a high level of customer satisfaction.

Key Responsibilities
Provide L1 technical support to customers through calls, email, chat, or other support channels.
Diagnose and troubleshoot hardware, software, application, and system-related issues.
Resolve technical queries within defined SLA and turnaround time.
Troubleshoot Windows OS, desktop, laptop, application, and basic network issues.
Assist users with software installation, configuration, login, access, and connectivity issues.
Handle incidents, document resolutions, and maintain accurate ticket records.
Escalate complex issues to the appropriate L2/L3 technical teams.




Provide remote technical assistance using tools such as RDP, AnyDesk, or TeamViewer.
Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
Follow standard troubleshooting procedures, SOPs, and escalation processes.
Ensure customer satisfaction through timely and effective issue resolution.

Required Skills
Technical Support
IT Support
L1 Support
Service Desk / IT Helpdesk
Desktop Support
Hardware & Software Troubleshooting
Windows Troubleshooting
Application Support
Basic Networking
Incident Management
Ticket Management
Customer Support
Problem Solving
SLA Management
Escalation Management
Positive Communication Skills

Preferred Tools / Knowledge
ServiceNow / Jira / Zendesk / Freshdesk
Active Directory
Microsoft Outlook
RDP / AnyDesk / TeamViewer
DNS / DHCP
LAN / Wi-Fi
Microsoft Office

Eligibility
Experience: 1 to 4 years in Technical Support, IT Support, Service Desk, Desktop Support, or related roles.
Education: Any Graduate / BCA / B.Sc / B.Com / equivalent.
Location: Bangalore candidates preferred.
Joining: Immediate Joiners Only.

📌 Technical Support Executive Bangalore Rural
🏢 Quess IT Solutions
📍 Bangalore Rural