Company Description The Lalit New Delhi is a luxury hotel located in the heart of the city, offering premium accommodation, dining, and event spaces for business and leisure guests. The property focuses on delivering high-quality guest experiences through attentive service and well-appointed facilities. Team members are encouraged to uphold hospitality standards, maintain professionalism, and contribute to a welcoming environment. Working at The Lalit Current Delhi provides exposure to a dynamic, customer-focused environment with opportunities to develop skills in hotel operations and guest relations.
Role Description The Assistant Manager Reservations is a full-time, on-site role based at The Lalit Current Delhi. This role is responsible for overseeing daily reservation activities, including handling booking inquiries, confirming reservations, managing room allocations, and updating reservation systems accurately. The individual collaborates closely with the front office, sales, and revenue management teams to optimize occupancy and rate strategies while ensuring a smooth booking experience for guests. Daily tasks include responding to guest queries via phone and email, coordinating group bookings, monitoring reservation trends, and preparing reports.



The role also involves guiding and supporting reservations team members, ensuring adherence to hotel policies and service standards, and resolving escalated customer concerns in a professional manner.
Qualifications
Candidates should possess strong Reservations skills, including managing booking systems and coordinating individual and group reservations.
Candidates should possess excellent Customer Service and Communication skills to interact effectively with guests and internal teams.
Candidates should possess Sales skills to support upselling, cross-selling, and maximizing revenue through reservation channels.
Candidates should possess Training abilities to mentor and support reservations staff and help maintain service quality.
Relevant experience in hotel reservations or front office operations, preferably in a luxury or upscale property.
Proficiency in hotel property management systems and standard office software.
Solid organizational skills, attention to detail, and the ability to work in a fast-paced environment.
Ability to work flexible hours as required by hotel operations.
Diploma or degree in Hospitality Management or a related field is preferred.

📌 Assistant Manager Reservations New Delhi
🏢 The Lalit New Delhi
📍 New Delhi