Role Overview:
Responsible for the overall operations, team management, customer experience, sales performance, and profitability of the store while ensuring adherence to Third Wave Coffee standards.

Key Responsibilities:
Manage day-to-day store operations and ensure smooth functioning of the caf.
Drive sales, revenue, and profitability through effective store management and business initiatives.
Lead, coach, and motivate the store team, including Shift Managers, Buddy Trainers, and Baristas.
Ensure excellent customer experience and resolve customer concerns effectively.
Maintain product quality, coffee standards, hygiene, and food safety as per company guidelines.
Manage inventory, stock availability, wastage, and daily operational controls.
Monitor and maintain store SOPs, compliance, and audit standards.
Prepare and track daily/weekly/monthly store performance and take corrective actions where required.
Manage staff scheduling,



attendance, productivity, and manpower requirements.
Support hiring, onboarding, training, and development of store employees.
Ensure proper handling of cash, billing, and store-level financial controls.
Coordinate with HR, Operations, L&D;, Supply Chain, and other support teams for smooth store operations.
Drive local store initiatives and customer engagement activities to improve sales and footfall.
Ensure the store is clean, secure, well-maintained, and brand-compliant at all times.
Identify operational gaps and implement continuous improvement initiatives.

Key KPIs:
Sales & Revenue | Store Profitability | Customer Experience | Team Productivity | Attrition | Inventory & Wastage | Audit Compliance | Store Operations

📌 Restaurant Manager Bengaluru
🏢 Third Wave Coffee
📍 Bengaluru