Job Description – Collections Executive (Telecaller)

Company : Rajsi Infin Consultants Private Limited (NBFC)

Location : Dwarka sec-11 , New Delhi

Department : Collections

Positions : 2

Salary: ₹20,000–₹22,000 per month + Performance-Based Incentives

Qualification : Graduate in any discipline

Experience : Minimum 1–2 years in collections for payday loans, short-term loans, digital lending, or similar financial products.

Key Responsibilities

• Make outbound calls for pre-due reminders, due-date follow-ups, and overdue collections.

• Follow up with customers for timely payment of EMIs/loan dues and obtain clear payment commitments (PTPs).

• Monitor pending and overdue accounts and conduct regular follow-ups until payment or resolution.

• Maintain accurate records of calls, follow-ups, payment commitments, payments received, and customer responses in the CRM/collection system.

• Identify reasons for non-payment and escalate difficult, disputed, or high-risk cases to the reporting manager.





• Coordinate with internal teams for payment updates and resolution of customer queries.

• Achieve assigned collection efficiency, recovery, PTP, and delinquency-control targets.

• Ensure all customer interactions follow the Company's approved collection process and appropriate, skilled, and compliant collection practices.

Required Skills

• Good communication, negotiation, persuasion, and customer-handling skills.

• Experience in pre-due, due-date, and overdue collection follow-ups.

• Working knowledge of computers, MS Office, loan applications, CRM, and collection systems.

• Ability to maintain accurate follow-up and payment-commitment records.

• Target-oriented approach with robust follow-up and recovery skills.

• Understanding of skilled and responsible collection practices.
Preferred : Candidates with hands-on tele-collection experience in payday loans, digital lending, personal loans, short-term loans, or similar financial products.

📌 Collection Executive In Nbfc Dwarka
🏢 Rajsi Infin Consultants Private
📍 Dwarka